Have you ever referred a customer somewhere else because you knew they could get a better deal? Sounds crazy, but makes good business sense and will help you improve customer loyalty in the long run. I conducted full-day workshops on “Achieving Superior…

A lot of companies and businesses have realized the importance of using a live phone answering service and the advantages it provides in terms of customer service and at drawing in a larger revenue. Once your business, firm or industry has expanded…

Customer service is key to operating and owning a business that creates a loyal customer base, satisfied customers and ultimately a much higher success rate. Customer service problems can be fixed in two different ways.Many peoples immediate response would be to handle…

Managing customer complaints is a vital, internal process influencing customer perceptions and the attitudes of your staff. Pay attention to complaints and you can improve customer satisfaction for the better. Is your “complaint management system” up-to-date? Use this checklist to review your…

They are still considered mobile communication devices though on a lesser scale than in previous decades. Nowadays, you would find pagers at business establishments that seek to improve communication and coordination among store or restaurant crew and customers. For instance, some restaurants…

Everyone has customers who complain. Complaining customers tell you what you’ve done wrong and how you can improve. If you measure customer value and decide to work to keep them happy, they will keep you in business. That’s normal, but there are…

Late on Friday afternoon, I discovered that my fridge was broken. By the sound of it, the compressor had broken. I called a local fridge dealer who said it was too late to do anything about the fridge today. He said that…

At some point in time we have all experienced it. Customer service that leaves much to be desired, sometimes bordering on abuse. You know, the service which some under-paid, over-worked, uncaring, irresponsible employee dish out to an unsuspecting client or customer. You…