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Improve Small Business

Improve Small Business

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Category: Customer Service

Customer Service 

Improve Customer Loyalty by Pointing Out the Better Deal

2021-02-27 by Ownership

Have you ever referred a customer somewhere else because you knew they could get a better deal? Sounds crazy, but makes good business sense and will help you improve customer loyalty in the long run. I conducted full-day workshops on “Achieving Superior…

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Customer Service 

Live Answering Service Helps Manage Calls Better

2021-02-27 by Ownership

A lot of companies and businesses have realized the importance of using a live phone answering service and the advantages it provides in terms of customer service and at drawing in a larger revenue. Once your business, firm or industry has expanded…

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Customer Service 

Great Steps Towards Better Customer Service

2021-02-25 by Ownership

Customer service is key to operating and owning a business that creates a loyal customer base, satisfied customers and ultimately a much higher success rate. Customer service problems can be fixed in two different ways.Many peoples immediate response would be to handle…

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Customer Service 

Managing Complaints to Improve Customer Satisfaction

2021-02-15 by Ownership

Managing customer complaints is a vital, internal process influencing customer perceptions and the attitudes of your staff. Pay attention to complaints and you can improve customer satisfaction for the better. Is your “complaint management system” up-to-date? Use this checklist to review your…

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Customer Service 

Elaborate Paging Systems for Various Enterprises

2021-02-15 by Ownership

They are still considered mobile communication devices though on a lesser scale than in previous decades. Nowadays, you would find pagers at business establishments that seek to improve communication and coordination among store or restaurant crew and customers. For instance, some restaurants…

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Customer Service 

Pain-In-The-Necks Challenge You to Measure Customer Value

2021-02-06 by Ownership

Everyone has customers who complain. Complaining customers tell you what you’ve done wrong and how you can improve. If you measure customer value and decide to work to keep them happy, they will keep you in business. That’s normal, but there are…

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Customer Service 

Are Your Customers Waiting For Your Call?

2021-02-01 by Ownership

Late on Friday afternoon, I discovered that my fridge was broken. By the sound of it, the compressor had broken. I called a local fridge dealer who said it was too late to do anything about the fridge today. He said that…

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Customer Service 

Can Good Customer Service Determine The Longevity Of Your Business?

2021-01-29 by Ownership

At some point in time we have all experienced it. Customer service that leaves much to be desired, sometimes bordering on abuse. You know, the service which some under-paid, over-worked, uncaring, irresponsible employee dish out to an unsuspecting client or customer. You…

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Customer Service 

Customer Relationship Management (CRM)

2021-01-24 by Ownership

Success of every business depends upon how good a relationship it has with customers. This basic fact has catapulted the concept of customer relationship management to the forefront of many businesses’ strategic planning. With increasing competition, companies are forced to deploy new…

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Customer Service 

Build Customer Loyalty by Employing the “Principle of the 3 Cs”!

2021-01-19 by Ownership

Developing Customer Loyalty is easy if you employ the “Principle of the 3 Cs”…”Constant Customer Contact”. You must find ways to constantly stay in contact with your customers and clients. Before you sell them your products or services, and even after the…

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