Have you ever referred a customer somewhere else because you knew they could get a better deal? Sounds crazy, but makes good business sense and will help you improve customer loyalty in the long run. I conducted full-day workshops on “Achieving Superior…

A lot of companies and businesses have realized the importance of using a live phone answering service and the advantages it provides in terms of customer service and at drawing in a larger revenue. Once your business, firm or industry has expanded…

Customer service is key to operating and owning a business that creates a loyal customer base, satisfied customers and ultimately a much higher success rate. Customer service problems can be fixed in two different ways.Many peoples immediate response would be to handle…